Shipping & Returns

Free Shipping!

Shipping and handling charges for all clocks purchased online are free in the Continental U.S.! Most in-stock clocks are usually shipped within two to four business days and, with the exception of most grandfather clocks, will be shipped by FED EX ground, UPS standard ground or DHL ground. Orders of $250 or more will be shipped with signature service. Bulk orders may ship by another freight carrier. Order cancellations after shipment are not accepted and incorrect shipping addresses may result in additional re-shipping charges.  Exchanges are not accepted at this time.

Grandfather clocks usually ship within two weeks and, with the exception of a few quartz floor clocks, are shipped by a residential home delivery company. Some quartz floor clocks are UPS shippable. The designated residential delivery company for the grandfather clocks will contact you 1-2 days prior to delivery to make arrangements and will place the grandfather clock inside the home or office, also know as white glove delivery.

Gift of Time reserves the right to make deliveries or ship orders, which will be free of charge or may elect to have orders shipped directly from the manufacturers in the U.S. or their agents, distributors or facilities in the U.S. for free. Payment must be received in advance of shipment.

Where we ship:

Our free shipping policy applies to Continental U.S. orders only. Alaska, Hawaii and Puerto Rico residents should contact us before an order is placed and then we will email you with any additional shipping and handling charges that may apply. We are no longer shipping outside of the U.S., except to Canada, or to military APO boxes. Canadian orders should contact us prior to placing an order to obtain a shipping quote.

Generally, the warranties on the clocks cover any defect in workmanship or materials but does not cover damage caused by the freight carrier or other misuse and inappropriate actions and conditions. Manufacturers or their distributors may elect to repair or replace defective items under the warranty. Please contact us for a copy of a particular manufacturer's full warranty, which may have additional terms, conditions and limitations. In the event of damage during shipment of an order with us, customer must contact us by email within three business days and tell us you have a damage shipment so that a replacement item can be sent and for further instructions.  Please note any damage on freight bills otherwise your claim my have no recourse.  Save all packages and packing.  Do not send damaged clocks back to us or refund will be void.

Back Orders:

Gift of Time will notify you by email within three business days if a clock you have ordered is out of stock and the expected availability date. You will then be given the opportunity to cancel your order. If we do not get a response, the order may be canceled. If we are instructed to continue to process an order, we will notify you when the clock ships. We reserve the right to cancel orders without notice, including back orders or specific quantities. Items that are sold out may no longer be available from the manufacturers and not all items are offered with rain checks.

Returns:

In striving to offer the best in customer service, Gift of Time will gladly accept returns on all clocks, including grandfather clocks. If for any reason you are not completely satisfied in your purchase simply return the item within 30 days from the invoice date for a full refund. You must contact Gift of Time by email prior to shipping the clock back to obtain an authorization number.  Alternative return locations may be designated in the return authorization and must be complied with.  Shipments back to us will be refused if a prior authorization number was not obtained or not received within 30 days from invoice date. Customer is responsible for return shipping costs. The clock must be in "new condition" and free of any scratches or dents for a full refund and include all original papers and packaging. Gift of Time reserves the right to refuse any and all amount of the total sales price if the above conditions have not been met. 

Clock Purchases over $1,000.00 will incur a 15% restocking fee.  Returns are not accepted after clocks have been set up, including grandfather clocks.  All shipment or delivery refusals will be considered a return and return shipping charges will be deducted from the refund, as well as the 15% restocking fee, if applicable.

Additional Terms:

Gift of Time reserves the right to change these policies and terms without notice. Not all items in-stock or offered in-store.  Stock availability not listed for each clock. Some listed or offered items may not be part of current collection and not all models on display in store. Prices, product availability, product specifications and offers are subject to change without notice, as well as store hours. Dimensions may be rounded.  Actual finishes may vary from product photography. We will not be held responsible for typographical or photographic errors. Photographs are intended to be representative and may not reflect the actual product being offered. Similarly, clock chimes may differ from sounds heard on 3rd party sites.  Gift of Time not liable for errors in pricing or product description and such errors will not be honored.  Batteries not included unless specified and not all battery brands may work with all brands of quartz clocks, which may therefore require the purchase of additional batteries not sold here.  Special order requests and Comiti clocks have additional terms and requirements.  Please contact us for more specific information.

Acknowledgement:

Use of this site and any purchase shall constitute acknowledgement and consent to these terms and our shipping policy.